Cancellation & Refund Policy

Subscription Cancellation

Users may stop using or cancel their subscription at any time.

Cancellation does not automatically result in a refund for the unused portion of the subscription period, except where specifically provided by this policy or required by applicable law.

If the application supports recurring billing, cancellation will prevent future eligible charges according to the applicable subscription terms.

General Refund Policy

Subscription fees are generally non-refundable once the subscription has been successfully activated and its benefits or paid features have been made available to the user.

This is because Banajiga Matrimony provides digital services that may become immediately accessible after successful payment.

Refunds may be considered in the following situations:

1. Payment Successful but Subscription Not Activated

If payment was successfully completed but the purchased subscription was not activated because of a technical or system error, the customer should contact support.

After verification, Banajiga Matrimony may:

• Activate the purchased subscription; or
• Process an eligible refund.

2. Duplicate Payment

If the same subscription payment was accidentally charged more than once for the same transaction, the duplicate payment may be eligible for a refund after verification.

3. Incorrect Subscription Plan

If a technical error results in a subscription different from the plan purchased and paid for being activated, the customer should contact support promptly.

Banajiga Matrimony may correct the subscription or process an eligible refund after verification.

4. Technical Failure

If Banajiga Matrimony is unable to provide the paid service because of a technical issue attributable to our platform and the issue cannot reasonably be resolved, an appropriate refund may be considered.

Non-Refundable Situations

A refund will generally not be provided when:

• The user changes their mind after purchasing.
• The user does not use the subscription.
• The user does not find a suitable matrimonial match.
• The user does not receive responses from other members.
• The user has already used subscription benefits or paid features.
• The user voluntarily chooses not to continue using the platform.
• The user provides incorrect information while creating their account.
• The user's account is restricted or terminated because of violation of Terms & Conditions, fraudulent activity, misuse, or unlawful activity.

Nothing in this policy limits any refund or consumer rights that cannot legally be excluded under applicable law.

Refund Request

Users requesting a refund should contact Banajiga Matrimony through the Contact Us page or email support@banajigamatrimony.com and provide:

• Registered mobile number or email
• Transaction / order / payment reference
• Date of payment
• Subscription plan purchased
• Reason for refund request

Additional information may be requested to verify the transaction.

Refund Processing

Refund requests will be reviewed after verification.

Where a refund is approved, it will be initiated to the original payment method wherever technically possible.

Approved refunds will normally be initiated within 7 business days.

The time taken for the amount to appear in the customer's bank account, card, UPI account, or other payment method may depend on the relevant bank, card issuer, UPI provider, or payment service provider.

Payment Gateway Issues

If payment has been successfully debited but the subscription has not been activated, the customer should contact support with the transaction/payment reference.

The transaction will be verified and appropriate action will be taken, including subscription activation or eligible refund.

Fraudulent or Unauthorised Transactions

Suspected fraudulent or unauthorised transactions may be investigated before any refund is processed.

Users should report suspected unauthorised transactions immediately to Banajiga Matrimony and their bank/payment provider.